PHA’s Quality Service Policy

The Quality & Patient Safety Department remains committed to its Mission, Vision and Core Values in an effort to provide consistent quality care to all desiring service.


The Quality & Patient Safety Department will continually strive toward the provision of ethical and excellence in health care service quality, by a team of committed, caring and compassionate health care professionals.


To be a recognized leader in providing quality and comprehensive health care services in The Bahamas.

Core Values

The Quality & Patient Safety Department is committed to achieving its core set of values in order to achieve its stated mission and vision.  These values are:

  • Excellence
  • Service
  • Integrity
  • Commitment


We strive for “excellence” in all that we do.


We provide a caring and compassionate atmosphere.


We can be trusted to perform our jobs with honesty, sincerity, courtesy, firmness and respect.


We ensure that reliability and accountability are fundamental to our efforts.


The Quality & Patient Safety Department of the Public Hospitals Authority is committed to ensuring a culture of safety and quality within the organization.

The department’s primary functions include risk assessments, investigation, tracking and analyzing of data, infection prevention and control, safety management, quality management and clinical audit. These areas ensure that programs, educational and training initiatives are developed and implemented to equip employees and patients on methods to reduce medical errors and improve services.

All employee work related and industrial claims are also processed through this department and appropriate measures to minimize and / or reduce accidents at work are prioritized.

Quality indicators are used to measure the quality of care, identify potential hazards and adverse events in an effort to design new processes and work flows at all levels within the organization. One of our prime focuses is on customer satisfaction through Inpatient and Outpatient Satisfaction Tools, which provides feedback from our patients, all existing services and assist in designing new approaches to improve our service and image.